Back Online with a New Hard Disk
Tuesday, 12th October, 2010
After my recent hard disk woes, my computer is back online.
Yesterday I booked an appointment with the Apple Genius Bar and took my machine there. I explained to the rep the system freeze I had experienced during an innocuous operation, and that during my diagnosis the disk repair utility decided it could not repair the disk.
He booted my machine off a portable drive, and at that point I was able to copy my most recent important data from my drive to my portable drive. This meant I did not lose a week or two worth of data since the last backup.
The rep then performed some more diagnosis on the disk. During a disk check, fsck complained about I/O errors, which I knew was not good. I already figured that the disk had physical problems (bad sectors, perhaps) and that a replacement was a likely outcome. I was already mentally prepared for the inconvenience of downtime and a lengthy rebuild.
Unfortunately Apple did not have in stock a hard disk with the specs I needed (7,200rpm and 500GB). I asked Apple to order one, but I explained that I would also try and find one somewhere else. The rep had no problem with that approach, and told me to inform the Apple rep who would later call me that I would no longer need the disk. It is a part that is not a special order, and would get used eventually by another customer.
Today I sought a new hard disk from a supplier, and found a suitable model for a significantly lower price than Apple was asking. I picked up the new disk on my way home, replaced the faulty disk and set about the long and tedious process of installing the OS, my applications, configuring the machine and restoring my data from my backups. I did not need Apple to install the disk or the OS, as I could do both of these things myself and rather conveniently avoid the associated service fee.
It has been an inconvenient, time-consuming experience, but thankfully it was not as bad as it could have been had I not been so religious about backups and redundancy; but in spite of it, I have come away with some key learnings, which I intend to put into practice.